(A) Don't post in powder blue. At the very least, it doesn't contrast well against the basic EQ forum stylesheet and people tend to react poorly to over-use of color for no good reason.
(B) If you ARE having a problem getting the game started, you're better off just posting what the problem is than you are asking if anyone will help you with your untold crisis.
(C) As well as posting here, you may also try the
tech support forum on this same site. Be sure to specify which game you're working with as this site hosts forums for many MMORPGs.