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#1 Jun 29 2004 at 7:23 AM Rating: Decent
Hi Guy's

Sorry to drop this into this forum, but does anyone know of any problems with Magelo. I've been unable to get to their home page or look at any of my profiles since the weekend.
Not sure if something on my system has hiccup'd or if there is a genuine problem.

Thanks again and sorry for the OT post.
#2 Jun 29 2004 at 7:27 AM Rating: Decent
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Magelo is currently working for me. Perhaps there is a router problem between you and magelo.
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#3 Jun 29 2004 at 7:30 AM Rating: Decent
Thanks for the quick reply :)

I'll look into it further.
#4 Jun 29 2004 at 8:31 AM Rating: Decent
May well be a router somewhere :(

I can't even connect to to the update server when I run magelo. I'm sure this means it's not just a problem with my IE settings. I run Norton Firewall as well but haven't changed anything EVER!! so don't believe that will be the trouble. Ah well, I'll give it a week and see what happens.
#5 Jun 29 2004 at 8:40 AM Rating: Decent
He was speaking of a router that you may have. Router a piece of hardware that directs traffic in and out of you connection. Physically it would be in your house. (short version)
#6 Jun 29 2004 at 9:32 AM Rating: Decent
Well now you do have me confused Smiley: confused

I have a USR ADSL Router, but I can visit every site I normally look at, run EQ etc, etc and it has not had it's default settings changed, yet you tell me it can not only block me looking at the magelo home page, but can also prevent Magelo update programme from communicating with their server.

Beyond my knowledge I'm afraid.
#7 Jun 29 2004 at 9:37 AM Rating: Decent
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136 posts
Kill the power to your router/modem. Let it sit off for a few minutes and see if that works.
#8 Jun 29 2004 at 10:12 AM Rating: Decent
Thanks for the possible SolarFire.

I just tried this (router off for 10 mins), sadly exactly the same problem:-

Cannot find server or DNS Error
Internet Explorer
#9 Jun 29 2004 at 10:21 AM Rating: Good
Try downloading Mozilla and see if that works. If it does and you prefer IE6, then you should try repairing windows, for XP you can so this by

Start>Run "sfc /scannow" Ok

You will need your XP disk in the CD drive.

Then go and repatch at windows update.
#10 Jun 29 2004 at 10:37 AM Rating: Decent
Thank you for the further pointers Reinman. I'll try the mozilla route. I've cleared all cookies and temp internet files plus done a system roll-back to a week ago.
Sadly no joy.

If the mozilla browser works OK, I'll try the repair and repatch option.

Many thanks.
#11 Jun 29 2004 at 11:15 AM Rating: Decent
OK, next part of the saga !!

I've loaded Mozilla Firefox (using it now as it happens). This also refuses to open the Magelo homepage or link to any profiles.

I'm starting to get pretty frustrated with this now :-(
#12 Jun 29 2004 at 11:24 AM Rating: Decent
Just a quick idea. Open up a command prompt Start-Run, and type cmd
At the prompt type ping www.magelo.com it should resolve to
198.64.149.47

If it doesn't resolve to an address, chances are your ISP's DNS server has a corrupt or missing entry, this should update every hour.
If it resolves to a different address check your local hosts file for bogus entries.
If it resolves to the correct address and gets replies then I'm going to guess it's either a problem with your internet settings or your firewall.
#13 Jun 29 2004 at 11:31 AM Rating: Decent
Very interesting, thank you for the heads up. Here's the result of trying this. A problem with the local hosts file I guess. Now to find it :)
ping www.magelo.com

Pinging www.magelo.com [194.38.169.114] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 194.38.169.114:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
#14 Jun 29 2004 at 11:41 AM Rating: Decent
No that's the correct address for eq.magelo.com. I did a ping from here as well and received no response from the server and I'm unable to get there via this address.

I am able to get there via www.magelo.com or using the 198.64.149.47 address. If you are typing this exactly as it is www and not eq then I'd suggest just typing the IP address into the address line and going there that way.

If you're using the www and it's resolving to the eq then it looks like the DNS has a cross linked host in it.

#15 Jun 29 2004 at 11:56 AM Rating: Decent
Very strange.

I have been typing 'www.magelo.com' without the 'eq' bit and fail to get any response at all. Interestingly i just typed '198.64.149.47' in the address bar and was directed to a domain for sale site Smiley: confused
#16 Jun 29 2004 at 12:15 PM Rating: Decent
Ok here's a kicker for ya, I'm getting the same problem as you now. I'm getting the eq.magelo.com address for the www. As well I'm getting the for sale sign on the direct IP.
194.38.169.114 is the address I get from 3/4 nslookup sites, so we'll assume this is the correct one. I'm unable to ping it but I can reach their server just fine. I'm out of ideas for ya, maybe take it to the tech support forum and see if anyone there can help ya out.

Not new, just an edit to finish my thoughts.

Edited, Tue Jun 29 13:35:56 2004 by Malkindred
#17 Jun 29 2004 at 6:15 PM Rating: Decent
Well at last the problem is solved, but I have no idea how !!

I upgraded the firmware on my router (USR9106), reset to default settings and put my connection details in again. Bam straight to Magelo, Oh well ignorance is bliss. Smiley: yippee

Thanks to all who have suggested and offered support here.

LN
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