Item collector quit collecting dataFollow

About a week ago Item collector quit collecting data. I've uninstalled and downloaded new version and installed it many times with no luck.

Now I keep having this problem about every month. It works for a few weeks then it stops working. Seems like it quit's bringing back data.

I've read your posts and I couldn't find anything to help.

I'm running Windows XP Pro Version 2002 SP1
AMD Athlon XP 3000+
2.1 GHz
1 GB of RAM
3Com Network Card
Driver Date: 8/13/2002
Driver version: 4.31.0.0

I have Bellsouth DSL & a Westell Modem
I have Norton Internet Security 2004 installed on computer.
Includes Norton AntiVirus and Norton Personal Firewall.
I have internet security options to Medium.

The program is starting but nothing is happening.
Nothing is listed in the Profile manager.
Please help.

What should my Profile Support name and path be called and located?

When the Item collector is running all i get is:
EQ Item Collection Engine v 2.01 (21.5) starting up...
Username set to: Kaeerin
Profiles enabled.

I'm using Memory-Reading Mode

Listening on 3Com EtherLink PCI (Microsoft's Packet Scheduler) .
Running in quiet mode.

Thank you.

Sorry I posted in wrong place.