It may not result in anything, but it was more satisfying than complaining about SOE to people that are as annoyed as I am.
www.bbb.org
COMPANY OR ORGANIZATION INFORMATION:
Sony Online Entertainment Inc
8928 Terman Ct
San Diego, CA United States 92121
(858) 577-3100
sonyonline.com
COMPLAINT INFORMATION:
Complaint #: 1450028
Complaint Type: General Complaint (not a car maker)
Date Received: 4/6/2004
Primary Complaint Classification: Service Issues
Secondary Complaint Classification: Delivery Issues
Complaint:
Unable to access the service do to technical problems of a persistant nature. Company refuses to compensate thousands of customers who are unable to access a service which is paid for in advance every month.
Desired Settlement: Refund
Settlement Explanation:
Prorated subscription rate for all days that the access problems persist.
Customer Service Rep:
Product or Service: Everquest Online Monthly subscription
Model Number:
Account Number:
Order Number:
Salesperson:
Payment Made: Yes
Purchase Price:
Disputed Amount:
Payment Method: Credit Card
Purchase Date: 3/24/2003
Problem Date: 4/4/2005
Complaint Dates: 3/04/2004, 3/05/2004
I have 3 accounts. Each day on that account costs about $0.50 a day to maintain. That means that each day I pay $1.50. For everyday that I am unable to access my account with a degree of satisfaction SOE has wasted my $1.50. The complaint to the BBB is a formal request for a refund through an agency that will not simply say "EULA says you can't get a refund". The BBB keeps track of complaints and informs the company that gets the complaint. Imagine how SOE would feel if there were a thousand complaints within a 24 hour period. That is what makes me happy right now. Join in the fun and spread the word. Request your prorated monthly rate now.
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- Hit SOE in the pocketbook
Hit SOE in the pocketbookFollow
Um... Except that I'm relatively sure that if you read the fine print of the eula, that you'll find that SOE reserves the right to bring down servers for updates, patches and whatnot, so those times can't be used as "lost play time" for your BBB petition.
So, you're basically ******** because you couldn't play for like two days this month? Is 3 bucks really that big of a deal? Heck. I had a dollar eaten by a vending machine yesterday, maybe I should start a class action lawsuit...
Some perspective, please.
So, you're basically ******** because you couldn't play for like two days this month? Is 3 bucks really that big of a deal? Heck. I had a dollar eaten by a vending machine yesterday, maybe I should start a class action lawsuit...
Some perspective, please.
King Nobby wrote:
More words please
better yet, do what i did. cancel your subscription.
that is the ONLY thing that will hit them were it counts
that is the ONLY thing that will hit them were it counts
There is a differance between patching and updating. Which based on EQlive it does state when the server does go down. However due to the technincal issues of there login servers doesn't classify as a patch. I feel that patching is normal however if they keep having problems like this and lets say that Half the month has gone by and its still not fixed what then. Everyone has differant billing cycles on there eq accounts i have 2 accounts 1 is at the middle of the month and the other is at the end of the month... EULA is a scape goat for certain things but this sure as heck isnt one of them. When i went over the EULA i really didn't see anything regarding technincal difficulties that they are having with there equipment. Sure the game servers are up but the login server isnt for Authentication process its blowing cookies right now.
Just like the patch server is a differant server this is to prevent load issues on the login server( at least that would make since to me) login server, patch server, test server, and the multitudes of game server's they have. Any one them could impact you as a consumer. The word Unlimited Play comes to mind as well ( but we all know that its not the truth)
Just like the patch server is a differant server this is to prevent load issues on the login server( at least that would make since to me) login server, patch server, test server, and the multitudes of game server's they have. Any one them could impact you as a consumer. The word Unlimited Play comes to mind as well ( but we all know that its not the truth)
Singdall wrote:
better yet, do what i did. cancel your subscription.
Umm, not too many around here speak that language. Lol.
What's bred in the bone will not out of the flesh.
While we are fantasizing, I want a pony.
And I think you should ask for advance warning of all unplanned outages!
And I think you should ask for advance warning of all unplanned outages!
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