Yeah. Double huh?!
Ignore that earlier post. I assume you sent a /petition in game? Did you also send them an email to their CS address (I have no idea what it is, but you should be able to find it on their web site, and maybe via /help in game).
They're probably just really busy. The servers have been having some problems recently, and it was a holiday weekend. In the grand scale of things, your accidentally deleted character will not become more deleted if it takes them longer to get to undeleting him. Other problems in game will get worse the longer they are left, so they require a bit more immediate response.
I'd just hang in there. Keep checking the status of your petition, and make sure you send email to their CS as well. They will eventually get to you.
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