SoE "Tech Support"Follow

Well suprise suprise, problems on launch day. I can;t get into any of the new zones, and yes I ahve ordered it, registered it, patched it many times so in my niave little mind i decide to contact SoE tech Support. They tell me because I am playing on a Ubisoft server, GoD isn;t released on them yet....hmmm so I call ******** on him as everyone i knew in game was checking out the new zones and linking new items from em. So after an hour of my life gone waiting for his assinine answer I got nothing surprise surprise....so did anyone else have that problem? and how do we go about getting their tech support departmetn fired and replaced with a bunch of typing chimpanzees?