Hmmmm... Well, my automatic smart *** response is that if the same software is working for "everyone you know in game", but not for you, then I guess it's pretty clear where the problem is at least.
Phone "tech support" for a company with a software product the size of EQ isn't really qualified to debug problems with your installation of the software. They're really there just to answer things like: "So. Right clicking the mouse means hitting the right button on this thingie with the cord hanging off the end? Wow! I never knew that!", and "Are you really sure I have to put my software CD into my cup holder in order to install your product? I'm sure I never had to do that before with anything else...".
Not that that makes your problem any better, but honestly, that's the bulk of the types of problems people call them up with. It's not even a matter of whether they could afford to pay more qualified people to do the job. No one (and I really mean this!) who is vaguely qualified to actually troubleshoot any real computer problem you may have will ever ever under any circumstances be caught dead working a job like that. They would literally shoot themselves in the head first.
Yeah. It's a problem, but it's a problem you will find with any tech support for any public computer product anywhere in the world. Your best bet is to post your problem on the tech support forum here and someone will probably have some suggestions that will help you.
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King Nobby wrote:
More words please