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Kudo's to Customer Service!Follow

#1 Feb 02 2004 at 10:22 AM Rating: Decent
No I mean Seriously!

I had my Woven Shim Choker (41% haste from xanamech) vanish from my neck between logging in on 1/28 then returning on 1/30. I petitioned and such with the details, and proceeded to wait and wait and wait. By 2/1 I thought for sure I was just out of luck when a GM sent me a tell just as I was setting up in trader. Lo and behold they had researched the loss and found that I had dropped it in the bazaar on 1/28 and nobody picked it up.

I had to ponder this a bit as I can't imagine doing that. Then I recalled that I left myself in the bazaar when I went to work that day and when i got home EQ was logged out and I was in Shadowhaven when I logged back in. It turned out that my 4 yr old son had somehow managed to drop my single best item on the ground :eek !

Well the GM returned the Shim and even the augment that as on it. I am shocked and very pleasantly surprised.

Morale of the story- turn on the option to make sure you cannot drop anything or lock your computer room when at work 8)

#2 Feb 02 2004 at 10:26 AM Rating: Excellent
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491 posts
Nice to hear a good story about CS. Thanks Jarlo
#3 Feb 02 2004 at 12:42 PM Rating: Good
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4,596 posts
If your running windows 2K or XP, you can hit ctrl+alt+del and choose to lock your computer to prevent tampering while you are gone. All of your programs stay running this way, including EQ :D
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#4 Feb 02 2004 at 4:32 PM Rating: Decent
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140 posts
Thats awesome that the GMs helped you out, you are one of the lucky ones.


Quote:
Well the GM returned the Shim and even the augment that as on it



Off topic, I thought if something is augmented it becomes no-drop? Or are there augs, that dont make the item no-drop/
#5 Feb 02 2004 at 4:41 PM Rating: Good
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1,257 posts
Nice story, - beware the vengeful four year old - there is nothing worse huh accident, don't you believe it!.


(btw - no-drop means no-trade rather than no-drop really - I assume Jarlo had her confirm drop option OFF rather than ON, either that or the vengeful one confirmed it anyway)


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#6 Feb 02 2004 at 4:55 PM Rating: Good
she is on FV
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